{"id":60,"date":"2022-03-28T16:08:40","date_gmt":"2022-03-28T14:08:40","guid":{"rendered":"https:\/\/ibservice.co.uk\/?page_id=60"},"modified":"2023-03-27T09:01:03","modified_gmt":"2023-03-27T07:01:03","slug":"skundu-teikimo-tvarka","status":"publish","type":"page","link":"https:\/\/ibservice.co.uk\/lt\/skundu-teikimo-tvarka\/","title":{"rendered":"Skund\u0173 teikimo tvarka"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Visada norime jums suteikti auk\u0161\u010diausios kokyb\u0117s aptarnavim\u0105. Ta\u010diau, jeigu esate nepatenkinti aptarnavimo kokybe, galite mums apie tai prane\u0161ti bet kuriuo metu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mums pad\u0117tum\u0117te, jei kontaktuotum\u0117te su asmeniu, tiesiogiai tvarkan\u010diu j\u016bs\u0173 atvej\u012f, kuris padarys visk\u0105, kas \u012fmanoma, kad i\u0161spr\u0119st\u0173 i\u0161kilusias problemas. Jei norite pateikti formal\u0173 skund\u0105, turite perskaityti skund\u0173 teikimo tvark\u0105 apa\u010dioje. Skundo pateikimas nedaro \u012ftakos j\u016bs\u0173 atvejo tvarkymo procesui.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Skundai<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garantuojame auk\u0161t\u0105 aptarnavimo kokyb\u0119, tod\u0117l, jei ka\u017ekas nepasiseka, mums reikia, kad apie tai prane\u0161tum\u0117te. Tai mums pad\u0117s gerinti aptarnavimo standartus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>K\u0105 daryti, jei esate nepatenkintas aptarnavimo kokybe?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei esate nepatenkintas aptarnavimo kokybe, vis\u0173 pirma pra\u0161ome susiekti su konkre\u010diu atsakingu darbuotoju. Jei to padaryti negalite, susisiekite su asmeniu, atsakingu u\u017e vis\u0105 \u012fmon\u0117s darb\u0105. Tai yra <em>Office Supervisor<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei jau\u010diate, kad negalite kalb\u0117tis su juo\/jais, ar esate nepatenkinti jums pateiktu j\u0173 atsakymu, turite kreiptis \u012f <em>IB Service Ltd Office Manager<\/em>, i\u0161d\u0117stydami skundo detales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IB Service Ltd, 44 Broadway, Stratford, London E15 1XH, Jungtin\u0117 Karalyst\u0117<br>Tel: 020 8536 0065<br><a href=\"mailto:info@ibservice.co.uk\">info@ibservice.co.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vidinis patikrinimas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pasir\u016bpinsime, kad j\u016bs\u0173 skundas b\u016bt\u0173 i\u0161tirtas pagal \u017eemiau nurodyt\u0105 tvark\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Per penkias darbo dienas j\u016bs gausite patvirtinim\u0105, kuriame bus nurodytas asmuo, nagrin\u0117siantis j\u016bs\u0173 skund\u0105. Paprastai tai yra \u017emogus, susij\u0119s su j\u016bs\u0173 byla. Mes i\u0161samiai i\u0161nagrin\u0117sime skund\u0105 ir atsakysime jums per 28 dienas nuo patvirtinimo dienos. Skundo nagrin\u0117jimo metu per\u017ei\u016br\u0117sime j\u016bs\u0173 byl\u0105. Jei kils b\u016btinyb\u0117, pasikviesime jus \u012f susitikim\u0105, kad aptartume j\u016bs\u0173 \u012fvardytus nusiskundimus. I\u0161nagrin\u0117j\u0119 skund\u0105  jums atsi\u0173sime i\u0161sam\u0173 atsakym\u0105, patvirtinant\u012f skundo tyrimo i\u0161davas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jeigu d\u0117l koki\u0173 nors prie\u017eas\u010di\u0173 negal\u0117sime i\u0161nagrin\u0117ti skundo per 28 dienas, tai susisieksime su jumis ir paai\u0161kinsime, kod\u0117l negalime to padaryti per numatyt\u0105 laikotarp\u012f, ir prane\u0161ime dat\u0105, iki kurios viliam\u0117s pateikti atsakym\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vidaus tyrimas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei esate nepatenkintas skundo nagrin\u0117jimo rezultatais, galite pareikalauti vidaus tyrimo. Tokiu atveju turite susisiekti su <em>Office Manager<\/em> arba <em>Ombudsman Association<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei norite vidaus tyrimo, parai\u0161k\u0105 turite pateikti per 14 dien\u0173 nuo skundo i\u0161nagrin\u0117jimo, ir joje paai\u0161kinti, kod\u0117l manote, kad pirminis sprendimas j\u016bs\u0173 netenkina.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atsi\u0173sime lai\u0161k\u0105, patvirtinant\u012f j\u016bs\u0173 parai\u0161k\u0105 atlikti vidaus tyrim\u0105. M\u016bs\u0173 tikslas \u2013 baigti patikrinim\u0105 per 28 dienas nuo patvirtinimo dienos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kas gali sk\u0173stis?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Da\u017eniausiai skundus gauname i\u0161 klient\u0173. Ta\u010diau ir kiti, \u012fskaitant naudos gav\u0117jus, tre\u010di\u0105sias \u0161alis ir kitus specialistus, taip pat pateikti skund\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ar reikia mok\u0117ti?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jums nereik\u0117s mok\u0117ti u\u017e skundo nagrin\u0117jim\u0105.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kokio sprendimo galiu tik\u0117tis?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei nustatysime aptarnavimo kokyb\u0117s tr\u016bkumus ar\/ir pa\u017eeidimus, j\u016bs gausite m\u016bs\u0173:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>atsipra\u0161ym\u0105;<\/li><li>kompensacij\u0105\u00a0u\u017e patirt\u0105 \u017eal\u0105;<\/li><li>kompensacij\u0105 u\u017e patirtus nepatogumus ir stres\u0105;<\/li><li>m\u016bs\u0173 paslaugas; <\/li><li><span style=\"color: initial;\">nuolaid\u0105 teikiamai paslaugai.<\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jei nustatysime, kad aptarnavimo tr\u016bkum\u0173 ir\/ar pa\u017eeidim\u0173 nebuvo, pateiksime i\u0161sam\u0173 paai\u0161kinim\u0105, kod\u0117l pri\u0117jome prie tokios i\u0161vados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jei ir po vis\u0173 skundo nagrin\u0117jimo etap\u0173 nesutinkate su j\u016bs\u0173 skundo nagrin\u0117jimo tvarka, galite kreiptis \u012f <em>Ombudsman<\/em> <em>Association<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kas yra <em>Ombudsman Association<\/em>?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Ombudsman Association<\/em> tikslas \u2013 nagrin\u0117ti pilie\u010di\u0173 ir vartotoj\u0173 skundus, susijusius su vie\u0161\u0173j\u0173 organizacij\u0173 veikla ir kai kurias paslaugas teikian\u010diomis priva\u010diomis \u012fmon\u0117mis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Ombudsman Association<\/em> skund\u0105 galite pateikti kreipdamiesi:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ombudsman Association<br>PO Box 343<br>Carshalton<br>SM5 9BX<br>UK<br>www.ombudsmanassociation.org<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Visada norime jums suteikti auk\u0161\u010diausios kokyb\u0117s aptarnavim\u0105. Ta\u010diau, jeigu esate nepatenkinti aptarnavimo kokybe, galite mums apie tai prane\u0161ti bet kuriuo metu. Mums pad\u0117tum\u0117te, jei kontaktuotum\u0117te su asmeniu, tiesiogiai tvarkan\u010diu j\u016bs\u0173 atvej\u012f, kuris padarys visk\u0105, kas \u012fmanoma, kad i\u0161spr\u0119st\u0173 i\u0161kilusias problemas&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-withouth-sidebar.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":5,"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":2415,"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/pages\/60\/revisions\/2415"}],"wp:attachment":[{"href":"https:\/\/ibservice.co.uk\/lt\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}